TERMS AND CONDITIONS
COMMON ISSUES
The Website is provided by youshaelia, Ltd. (referred to throughout these Terms and Conditions as “yousha”)
The following rules govern your use of this site.
Please note that your use of this website is governed by these Terms and Conditions.
Your use of this site constitutes your unconditional consent and agreement to follow these Terms and Conditions and be bound by them. If you do not agree with any of these Terms and Conditions, do not use this site.
Please note, you may decide to “bookmark” portions of this Site, thus, bypassing these Terms and Conditions, nevertheless your use of this Site still binds you to these Terms and Conditions.
BY ACCESSING AND USING THIS WEBSITE YOU AGREE AND CONSENT TO THE TERMS AND CONDITIONS OF THIS SITE, AS WELL AS ANY AND ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF PENNSYLVANIA.
BRAND, TRADEMARKS, COPYRIGHT
Copyrights and immaterial rights concerning all services including (without limitations) all programs, graphical content and written information belong to youshaeliawho reserves all the rights to itself.
youshaelia, youshaelia logo and all other trademarks used in the online store belong to either youshaelia or other brand owners. These trademarks cannot be copied and used without permission from youshaelia. Any trademarks or other marks used on the web site should be to the owner’s benefit only.
Copyright © 2024 youshaeliaInternational GmbH. All rights reserved.
DELIVERY
The expected delivery time and the delivery method for the order are presented in the checkout process. Customers must be aware that on the youshaelia website there are items that have an extended delivery time. Ordering one or more of such items will extend the delivery time for the whole order. The delivery time is clearly presented on each product page, and also in the checkout. The average delivery time is 2-4 working days.
Orders with embroidery have 1-3 days longer delivery time.
PAYMENT METHODS
The payment methods available in our online store are:
- PAYPAL
- VISA
- MASTERCARD
CANCELLING THE ORDER
The customer has a legal right to cancel the order within 14 days without giving any reason. The right to cancel the order ends 14 days after the customer has received the goods. The right to cancel does not apply to goods which are personalized or manufactured specifically for an individual customer (for example embroidered products).
If the customer wishes to cancel the order, they have to inform customer service immediately, but not later than 14 days after receiving the goods.
Refund for the products will be paid to the customer when the returned order has been physically received to our warehouse. We will provide a refund attempting to use the same method used to make the payment. In some cases, the customer must inform youshaelia of their bank account details (IBAN / SWIFT) in order to get the refund. Possible shipping fees will be refunded to the customer only if the customer cancelled the order in full.
If the order is financed by a third party invoice, youshaelia is not responsible for any remainder fees or costs that may occur during the processing of the cancellation of the order.
If the customer does not pick up two or more orders, youshaelia will close the customer account. In such cases youshaelia reserves the right to keep the customer account closed until a re-opening fee (£20) has been paid.
Return Policy
If you are not satisfied with your product in any way, youshaelia gives you 30 days in which you may return your item. Please note, however, that youshaelia is unable to provide a refund for any items that appear to be soiled or damaged in any way. Change of free items or bonus products is not allowed. If returned you will not receive any monetary or material compensation for them.
RETURNS: You may return any item as long as the products are in the same condition and packaging in which they were sent out. You must cover the cost of return postage. You should allow 2-3 weeks for youshaelia to process your return and refund you accordingly.
Please note that some products cannot be refunded due to hygiene and safety regulations. Returned underwear will not be accepted unless the products are unopened in original packaging.
To send a return back to youshaelia:
1: Login with your order number and emailadress on youshaelia.com, and register which items you want to return.
2. Pack the items you wish to return back into the box and write the following return address on the outside:
youshaelia International GmbH (RETURN)
Dwarsdiep 19
9521CH Nieuw Buinen
Netherlands
3. Drop the parcel off at your closest post office, You must cover the cost of the return yourself.
You will receive an email from youshaelia when the return has been processed.
Refunds
The right to obtain a refund is valid where products have been found to be damaged, faulty or incomplete upon delivery. We reserve the rights for having minor differences in product colors and details. If you have any doubts regarding those details (also regarding embroidery orders), we advise you to contact our customer service before placing an order. Minor product detail differences and slight changes in colors do not justify a claim. Apply common sense.
The quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.
To obtain a refund, send your product to Horze together with a filled out returns form. It is important that you provide us with sufficient information about your reason for returning the product, how much you have paid for postage and if you would prefer compensation by a replacement or refund of your money. You will also be compensated for the return postage costs if the fault is on behalf of youshaelia.
You should allow 2-3 weeks for youshaelia to process your return and compensate you accordingly.
Lost return parcels and unclaimed orders
Please note that if a return parcel is lost when being sent back to youshaelia, you will only be compensated if you have the postal tracking code for the shipment.
3 for 2
If a product that is part of the 3 for 2 promotion gets returned, the promotion discount will not apply anymore. The price of the free product will be deducted from the refunded amount.
INCORRECT OR FAULTY ITEMS
If the product is delivered damaged, defective or incomplete, the customer has a 2 year right to make a claim. youshaelia reserves the right to not approve claims that are caused by improper handling of the product by the customer or failure by the customer to follow normal usage guidelines. We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. Small variations of color or detail, as well as minor issues such as scratches on the product may not be enough to get a claim approved and are therefore usually not entitled for a refund.
If claim is approved, youshaelia will repair or replace the item free of charge or give you a price reduction or a full refund.
The customer must contact youshaelia customer service to process the claim. The processing time is typically up to 14 days.
youshaelia always tries first to resolve complaints and possible disputes with customers. If the disagreement can not be resolved between the parties (seller-customer), the customer may refer the matter to the Consumer Advocacy organization.
The consumer can also raise the dispute through the ODR platform (http://ec.europa.eu/odr). The ODR platform provides both consumers and traders with a platform to settle their online disputes, both domestic and cross-border transactions. The platform is directly linked to national alternative dispute resolution (ADR) bodies, therefore providing consumers and traders with an established and proven method of dispute settlement.
Privacy Notice Introduction
youshaelia (later “we”) respects your privacy and is dedicated to protecting the privacy of persons using our products and services. The Privacy Notice helps you to understand what personal information (“Personal Data”) we collect, and how we use it. “Personal Data” refers to information, which allows a person to be directly or indirectly identified as an individual person.
The Privacy Notice applies to your use of our products and services and you should read it before using the products and services. If you do not agree to the terms of the Privacy Notice, you should not use the products and services.
If you are under 16, we will need to receive a parental consent for you to use our products and services. See further instructions in the section Privacy Notice / Consent.
Summary
The Privacy Notice will give you more detailed information on the following subjects:
Contact information
Who we are and how you can contact us upon any concerns regarding your Personal Data.
Personal Data we collect and sources of information
We collect different types of Personal Data such as name, email-address and IP-address.
We collect information from various sources such as Check-out page, Newsletter signup, etc.
Purpose and legal basis for processing Personal Data
We use your Personal Data for Email marketing, Customer Service, Order processing, etc.
The legal basis for collecting Personal Data is first of all to enable us to process your order. Furthermore, we collect your Peroneal Data in order to send you relevant information of our products and services.
Consent
We need your consent before we process your Personal Data.
You have the right to withdraw your consent regarding further processing of your Personal Data.
If you are under 16, we need to receive a parental consent.
Retention of Personal Data
The Personal Data is only stored for the time necessary to fulfill the purposes it has been collected for unless a longer retention period is required by law.
The retention periods depend on the purpose of the processing and type of the information.
Transfer of Personal Data
youshaelia only uses top professional third-party partners and systems that comply to the EU data protection regulations. Furthermore, youshaelia has signed a data protection agreement with each of them to ensure they do not misuse any of our customers Personal Data.
Protection of Personal Data
We commit to follow the security provisions of applicable data protection regulation(s), as well as to process Personal Data in compliance with good processing practices. Our personnel and processors that process Personal Data are obliged to keep Personal Data strictly confidential. Access to Personal Data is only granted to those employees that need the information to perform their work tasks.
Rights of the Data Subjects and Supervisory Authority
For any questions or complains regarding processing your Personal Data, you can contact Horze Data Privacy Officer by email at privacy@horze.com. You also have a right to contact the data protection supervisory authorities directly. Contact information of the applicable supervisory authority can be found here: https://tietosuoja.fi/en/our-data-protection-policy.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.