FAQ
What payment methods do you have?
Paypal,visa,mastercard
How do i get my invoice?
Yousha will send you the invoice directly.
What do i do if i have lost my invoice?
We don't have the access to yousha invoices, so we kindly ask you to contact youshaelia directly to get best possible support. You can find our contact information here.
How do i make an order on your site?
- First you will need to find the products you would like to order. Use the navigation to navigate into the right category.
- Once you are in the right category, you can click on the product you like to arrive to the product page.
- Once you click on add to cart, there is a mini pop up telling you what you have added to cart. On the mini pop up you can also choose if you want to continue shopping or go to checkout. If you want to buy more products, click on Continue Shopping. If you want to checkout and buy the product(s), click on Checkout.
- In the checkout you have to fill in your name, address and your preferred payment method and shipping method. Once these are correctly filled in, click on the “Confirm” button at the bottom of the page. You have now completed your order, and you will see an order confirmation and receive an order confirmation email.
Do the discounts or prices vary in web and stores?
Sometimes we have web only deals or discounts but in general normal priced items are sold with same price in web and the stores.
Can you combine two orders together?
unfortunately not. They will be handled as two separate orders.
How do i apply a coupon code to my order?
Coupon codes can be applied in the coupon code field in the checkout. Some coupon codes cannot be combined with other discounts.
Can i choose a different delivery address?
Yes it is possible to have a different delivery address. Just add your preferred delivery address in the checkout. yousha Invoice is an exception, where due to security and fraud reasons, the delivery and billing addresses must be the same.
Which country can i order to?
From youshaelia.com it is only possible to deliver within the United Kingdom. Click on the flags in the footer to see additional countries we delivery to.
What size should i order?
On most of the products there is a size guide. You will find the link to the size guide on the product page. If you are still unsure don’t hesitate to get in touch with us.
Can i get my order in time for next weekend?
It depends on when you order and which products you have in your shopping cart. The estimated delivery date is always shown in the checkout and on your confirmation email. Many brands have longer delivery time, which makes the delivery a bit slower, whereas youshelia.com, Finn-Tack and Pharmacare products can be delivered very quick. You can always also take a look at our youshaelia shop and come buy your product there.
What is your dellivery time?
Normal delivery time is 2-5 working days.
For products with embroidery, delivery time is 4-6 working days.
For items we do not stock in our warehouse, delivery time is estimated to 4-9 working days. More information can be found on the product page.
How can i track my order?
You should have received an email with tracking code. Click on the link in that email and you will get up to date tracking information.
I just ordered in web shop.What happens now?
When you make an order in our web shop, you will receive an email order confirmation. We will start picking and packing your order and will ship it out from our warehouse within 24 hours. If the order includes products that have longer delivery time, we will first wait until those products have arrived into our warehouse. The extended delivery time is shown on every product page. You receive also an indiation of estimated delivery date in your order confirmation.
When we ship it out you will receive an email with the tracking code to track your order. When the order arrives to your local post office, you will get a notification with SMS or a letter. Remember to take with your identity card and the tracking code when you go pick up the order from the post office. Remember that the order must be picked up from the post office within 14 days to avoid a return.
How do i return an order?
- Login with your order confirmation number and email adress on horze.co.uk/findorder, and register which items you want to return.
- Print a return label from this address:
- Follow the instructions on the return webpage and deliver the parcel to the nearest Royal Mail post office.
What is going on with my return?
When you return your order to us it takes usually 1 week until we have fully processed it. Please contact our customer support if you have any questions about your return.
We advice you to have a tracking note for your return, in order to follow it up better in cases of lost parcels. We will only refund lost parcels against a tracking code.
I ordered online. Can i change the product in my local store?
- Items ordered online can only be exchanged or returned with the online shop. Kindly follow the return instructions here (link to return info page) to register your return.
I returned products I ordered from you, How do you refund the money back to me
- The money is refunded to the same payment method you used for purchasing.
I just recived my order but one of the products is broken. What should i do?
- This is very unfortunate but may sometimes happen. If the package is broken on the outside, do not sign for it at the post office. Please contact customer service with pictures and a description of what is broken for help.
Where do u have youshaelia shop?
Click here, to see an overview of all our youshelia shops and retailers.
How can i unsubscribe from an email newsletter?
In each newsletter there is a link “UNSUBSCRIBE” in the bottom right of the email. Click on the link to unsubscribe. You will receive email confirmation of your unsubscription.
Is the product selection same in the web shop and in your stores?
Our web shop offers a different selection of certain brands than our youshelia stores. If you would you like to check if a product is available in your local store, please take contact with the store. You find overview of our youshelia store.
How can we help you?
It is a pleasure for us to assist you with any questions you might have. You can contact us anytime via customerservice@youshaeliacom. We aril’s aoo available for you from Monday to Thursday on phone and chat.